The Bay Club Company is a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.
Our Service Promise:
Our unique service culture is guided by a set of core values and driven by energy, enthusiasm and dedication.
Our Core Values:
Integrity. We do what we say we will do with integrity, professionalism and a passion for service.
Service. We understand exceptional service is everyone’s job and hold ourselves accountable to high standards.
Innovation. We believe in each other by supporting innovation, initiative and personal growth.
Community. We reach out to others by actively participating in improving the quality of life in our communities.
Growth. We are all responsible for the continued success and growth of our company and our careers.
This position is responsible for checking in members and guests upon their arrival to the Club and creating a positive first impression. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Greet members and guests upon arrival to the Club
Check members in by entering their member number into CM+
Provide information to members regarding the club, and be able to provide alternative parking recommendations should the garage be full
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Garage Booth Oversight
Issue slips to customers to put in their windshields for display
Keep count of the number of available spots in the parking garage for members
Complete walks of the garage to issue parking violations tickets, and send information to Operations Manager
Answer and transfer phone calls
Assist in maintaining the cleanliness and organization of the Garage Booth. Keep parking slips well stocked at all times, and dispose of trash at the completion of shift.
Assist in maintaining the cleanliness and organization of the Garage. Ensure floor, emergency exits are clean, debris free.
Close the garage gates and shut down the booth at the completion of shifts in the evening.
Communication and Relationships
Communicate timely and follow up, as appropriate
Active participation in required events, required programs, required meetings and required trainings
Communication parking violations or parking accidents to Operations Manager in a timely manner
OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
Policies and Regulations — Knowledge of company polices.
Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to utilize spa software program and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
At least one year experience in the hospitality industry or related service position preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
Standing is as needed.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.